HASSLE FREE REFUND
When you buy from us, we want you to be happy and satisfied. We will carefully inspect and check all items before sending out to you. For all enquiries on refund, please email us at firstname.lastname@example.org stating your order no. and the item's code.
If for any reason you are not satisfied with the goods (eg. you do not like the design / color / fabric / cutting or size cannot fit) and you want to ask for refund, please contact our after-sale Customer Service (email: email@example.com) within 7 days from the day you received your order before returning your item to us. Kindly email us at firstname.lastname@example.org so that we know the items you are returning and your details.
The returned item must be in its ORIGINAL TAG, ORIGINAL PACKING, UNDAMAGED, UN-WASHED and UN-WORN and in the SAME CONDITION as it was sent to you, together with the transparent plastic bag. We shall NOT refund to you if it is not in its original packing or if tag is removed / not attached to the item. All refund is not in cash basis but in Summer Glitz Refund eVoucher which allows you to make same amount of deduction in your future order. However shipping fee is not refundable and Summer Glitz reserves the right to charge the handling fee for all returned products. The voucher is for one time use only, any unused amount cannot be carried forward and cannot be paid for shipping fee. Free shipping promotion is not applicable for orders using refund voucher.
You are advised to send the item back to us using reliable courier services (eg. Poslaju & etc) at your own cost because we are not responsible and shall not refund to you if the item is lost during the transit.
Wrong Item Delivery
Unless it's our mistake for sending wrong item to you, other reasons of return are not allowed for item exchange. We hereby apologise for our unintentional mistake. In this case, please inform us immediately and courier the item back to us. Upon receiving your item, we will ship the correct item to you. We will bear the shipping fee and refund to you in cash voucher format. For West Malaysia, courier pick up can be arranged.
Summer Glitz will inspect all items before sending out to you, however accident can happen during the delivery transition period.
Please take a photo of the damage item and email it to us within 30 days from the shipment date. We will justify and issue a Refund Voucher to you according to the severity of the damages.
Note : Loose buttons, small stain, tiny spot, loose thread, lint, minor defect which is not visible and not exposed, misaligned of striped design clothes are not classified as defective / quality problem.
If you are not satisfied and would insist on returning the item to us, you can send the item back to us at your own cost. Upon receiving your item, we will send the same item, in same colour and same size back to you, we will bear the shipping cost for sending the item back to you.
If by any chance, you would like to change the color or size or to other design, your case would be classified as Unsatisfaction (see above), whereas you would have to bear the shipping cost for sending to us as well as for us to send it back to you.
Items including legging, stocking, panties and bras are not exchangeable and not returnable for hygiene purpose. All items under clearance / defective category are not returnable & exchangeable.
If you are returning more than half of your purchased items, our management team reserves the rights to disapprove your return.